We base every single decision and our actions on our chosen values.
The overall vision we have for ‘why we do what we do’ is:
“Creating and nurturing relationships to deliver dedicated care for pets and their families.”
To the team at Epsom Road Vet, this means the relationship we form with you as pet owners, our relationship with each other as a working team (our culture of being warm and welcoming is really important to us) and also how our actions can improve the relationship pet owners can have with their pets. We are all pet owners ourselves so we understand the strength of this connection.
One of the things that makes us the most happy is when pets and their owners pop in for a social visit. We love being a part of their life in and outside our doors!
We will always aim to make your pet’s visit as stress free as possible. This may include giving plenty of treats, examining your pet on the floor where they are more comfortable, low stress handling, allowing your pet time to relax. If your pet is particularly anxious, talk to us about medication to relax your pet before any subsequent visits.